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Frequently asked questions by parents

We are open from 7:30am to 6pm 51 weeks of the year and closed for bank holidays.

Please use our contact us section to arrange a tour of the nursery, request a prospectus and complete an application form. To secure your child’s place we require a deposit of £50, this is deducted from the first month’s fees.

The ratios, as outlined by Early Years Foundation Stage, are; 0-2 years – 1 adult: 3 children, 2-3 years – 1:4 and over 3 years 1:8 or 1:13 with an EYP or teacher.

2 weeks prior to the child’s start date, you are invited and encouraged to bring your child into the nursery for a number of settling in sessions, we recommend 3 settling-in visits, starting with an hour and building it to 2 hours. These visits are a good opportunity for you to chat informally with staff so that they can get to know you and your child, building a sense of trust and mutual respect.  

More importantly, it is a chance for the child to familiarize with the setting, the staff and other children. Parents are encouraged to discuss their hopes and needs with the child’s key person who is also introduced to them on their first settling in session. Please see the Key person policy for more information about the role of a key person. These settling sessions are free.

A drinks bottle or beaker  

A change of clothes, including underwear if potty training.

 Please include wellies, raincoats, sunscreen and hats (suitable for the season).  Please label.

Toothbrush, toothpaste and small comb

EpiPen or any other type of long term medicine if your child has an allergy or medical condition which requires this.

Additional items depending on the age of your child:

If your child is not toilet trained Nappies, wipes and nappy cream

Breast milk (in a bottle), measured formula powder and a sterile bottle

Comforter/dummy (if used), this must be clearly labelled

Note: please ensure all clothes and shoes are labelled with your child’s full name.

How often are your nurseries inspected by OFSTED?

OFSTED inspections take place approximately once every cycle, this is normally between 2 and 5 years. 

Yes, all staff must be DBS checked, for good practice, we also require that our staff be registered on the DBS update service so this can be checked regularly.

95% of Our staff are qualified to Level 3 in childcare or higher.

We have set staff in each room on a daily basis

Our current staff are first aid trained, for new staff joining the team our aim is for them to be first aid trained within 3 months of us joining us.

For younger babies we have cots and as children get older we have sleep mats. Every child has their own bedding within the nursery that is laundered at least weekly and whenever they sleep this is put out for them.

Staff sit with children and rub their tummy, back or stroke their heads.

We provide each child with their own blanket and sheet. This is stored in an individually named bag. This is cleaned at least once a week.

When children start at nursery we follow their routines to ensure there is a smooth transition from home life to the nursery.

Breakfast at 7:30-8:45 am Choice of cereals.

Snack at 10 am Fresh fruit or light snacks such as fruits, toast, carrot sticks, crackers and cheese or breadsticks with dip

Lunch at 11:30 Hot meal and a pudding.

Afternoon tea served at 3:30-4:00 pm Light snacks such as beans on toast or sandwiches and salad sticks.

Water and fresh fruit are available in all of the rooms throughout the day.

We work with parents and follow your routine from home as you introduce new foods to your child.

We have a Nursery Chef, who prepares all the food on the nursery premises with fresh ingredients, with no added salt or sugar. We have a 4 weekly menu. Our Chef is qualified in food preparation and food safety.

Children sit around the tables within their age-specific room. Mealtimes are very sociable times and the staff will sit with the children and model good table manners.

Your child will be allocated a key person and it is this person which develops a special bond with your child. They have based in the room that your child attends and completes the child’s learning development journal. Our staff use the online learning journal Tapestry to record of each child’s learning and shows snap shots of children’s achievements and progress in relation to the EYFS.

We hold 1 parents’ evening in the summer term and 2 progress discussions with parents or can also have a chat with your child’s key person at any time.

We are a fully inclusive nursery and will adapt our care to suit the individual needs of each child who attends, where possible.

We work in partnership with other childcare providers, the local schools to ensure a smooth transition from nursery to school.

We have CCTV covering indoor and outdoor play areas. The CCTV is not accessible through the internet, but parents are able to watch their child from the manager’s screen during settling in visits, checking your child is settled in after drop off or have a sneak peek into what they are up to just before you collect them.

We have a secure door entry system. We operate a ‘buzzing system’ for anyone wishing to enter the building. Visitors must buzz on the main entrance door where they will be greeted by a member of staff over the telecom. If the member of staff is familiar with the visitor, he/she will allow them entry, otherwise, the manager will answer the door personally. There is also a second locked door by the manager’s office where they will need to be granted access by a member of the team.

We go outside in all-weather within nursery and where children have direct access to the outdoors they go out very frequently throughout the day. Where children do not have direct access to the outdoors we have timetabled times for children to go out to play both in the morning and the afternoon.

Yes, we go out on local walks often to the local parks, to feed the ducks, the farm, the museum, residential homes for the elderly, Garden centres, local shops, dentist, the florist, or to visit the library. We have an annual trip each year for parents to attend and we also arrange group-specific trips throughout the year.

We have lots of extra-curricular activities these can include things like Spanish, and sports sessions.

You can pay by cash, bank transfers and standing orders.

Do you accept childcare vouchers?

We are registered with most childcare voucher companies and the government voucher scheme.

We do not charge an admin fee, however, you need to pay the £50 deposit to secure a child’s place, this is deducted from the first month’s fees.

Yes, we offer FREE funded places for eligible 2-year-olds and 3-4-year-olds are eligible for 15 or 30 hours free childcare.

Yes, if you have siblings at nursery, the eldest sibling will have a 10% reduction in fees nursery when both attend nursery for 3 days a week all year round.

The number of sessions or days each child does per week is added together and then multiplied by 51 weeks and then divided by 12 to generate a set monthly invoice that has a fixed value each month.